<?php
/**
 * Title: Refund Policy Page
 * Slug: virza/refund-policy-page
 * Categories: virza_page
 * Description: Refund policy page with relevant information.
 * Keywords: refund, policy, returns
 */
?>
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<p class="has-text-align-center has-medium-font-size" style="font-style:normal;font-weight:600">Last updated: May 2025</p>
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<p>Thank you for choosing our services. This Refund Policy explains your rights and our obligations in relation to cancellations and refunds.</p>
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<h2 class="wp-block-heading">1. General Policy</h2>
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<p>We aim to deliver high-quality services to all our customers. If you are not satisfied with your experience, please contact us and we will do our best to resolve the issue fairly and promptly.</p>
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<h2 class="wp-block-heading">2. Eligibility for a Refund</h2>
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<p>You may be eligible for a full or partial refund in the following circumstances:</p>
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<li>The service was not delivered as agreed</li>
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<li>The work was incomplete due to an error on our part</li>
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<li>You cancelled the booking within the permitted cancellation window</li>
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<li>We were unable to fulfil the appointment due to circumstances within our control</li>
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<h2 class="wp-block-heading">3. Non-Refundable Situations</h2>
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<p>Refunds will not be issued in the following situations:</p>
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<li>The service was completed as described and agreed</li>
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<li>Issues caused by information provided inaccurately by the customer</li>
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<li>Cancellations made outside the permitted cancellation window</li>
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<li>Damage or faults caused by third-party interference after service completion</li>
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<h2 class="wp-block-heading">4. Cancellation Policy</h2>
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<li>Cancellations made at least 24 hours before the scheduled appointment are eligible for a full refund</li>
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<li>Cancellations made less than 24 hours before the appointment may incur a cancellation fee</li>
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<li>No-shows without prior notice will not be eligible for a refund</li>
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<h2 class="wp-block-heading">5. How to Request a Refund</h2>
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<p>To request a refund, please contact us within <strong>14 days</strong> of the service date. Your request should include:</p>
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<li>Your name and contact details</li>
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<li>Date and description of the service</li>
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<li>Reason for the refund request</li>
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<li>Any supporting evidence (e.g. photos, correspondence)</li>
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<h2 class="wp-block-heading">6. Refund Processing</h2>
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<li>Approved refunds will be processed within <strong>5–10 business days</strong></li>
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<li>Refunds will be issued using the original payment method</li>
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<li>We will notify you by email once your refund has been processed</li>
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<h2 class="wp-block-heading">7. Complaints</h2>
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<p>If you are unhappy with the outcome of your refund request, you may escalate your complaint by contacting us directly. We will review all complaints fairly and aim to respond within <strong>5 business days</strong>.</p>
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<h2 class="wp-block-heading">8. Governing Law</h2>
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<p>This Refund Policy is governed by the laws of <strong>England and Wales</strong>. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.</p>
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<h2 class="wp-block-heading">9. Contact Us</h2>
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<p>If you have any questions about this Refund Policy, please get in touch:</p>
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<p>Phone: <a href="tel:+441234000000">+44 1234 000000</a></p>
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<p>Email: <a href="mailto:contact@example.com">contact@example.com</a></p>
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